Zejak brand recognizes the importance of protecting the privacy of your personal data. We have instituted strict policies and security measures to protect the information you provide us.
The purpose of this privacy policy is for you, as a customer to learn how Zejak handles your personal data and for you to be able to feel secure that the processing is being carried out in accordance with the General Data Protection Regulation and other applicable data protection law. By purchasing or receiving our products / services, you confirm that you have read and understood the content of this privacy policy. The Serbian company “Milan Zejak PR, Studio Zejak, Kovin”, reg. No. 65512866 (“Zejak” “We” “Us”), is the controller of your personal data.
WHAT PERSONAL DATA DO WE PROCESS?
We collect personal data when you:
purchase clothes, accessories or art at our website
sign up for news, invites and offers
request support
are browsing our website
Such personal data will include your name, e-mail address, telephone, delivery address, payment details, IP address, behavior on the website and other information that you voluntarily provide us.
PURPOSE, LEGAL GROUND AND STORAGE PERIOD
We will only use your personal data for the purposes, and on the legal grounds, as set out below. We will not use your personal data for any purpose that is incompatible with the below purposes. Further, we will only use your personal data during the period as set out under “Storage period”, after such which period your personal data will be erased.
PURCHASES
Purpose of processing: When you purchase clothes, accessories or art at our website, we will process your personal data to fulfill our contractual obligations towards you. Our purchase form identifies what information you must provide to us, in order for us to complete your purchase.
Legal ground for processing: The processing is necessary for our performance of the contract with you.
Storage period: We will process your personal data during the term of our contract (including one-year warranty period), we will thereafter erase your personal data.
DIRECT MARKETING
Purpose of processing: When you sign up for news, invites and offers (direct marketing), we will process your personal data to provide the services as requested by you. Our direct marketing is based on profiling, which means that we will customize the information that you receive from us based on certain factors. We use the following types of personal data to compile a profile: your gender, your location, your previous purchases, your behavior on our website, and / or your previous behavior when receiving direct marketing from us.
Legal ground for processing: The processing is necessary for our legitimate interests to maintain good customer relations.
Storage period: If you opt-opt or unsubscribe from our marketing (including profiling), we will no longer process your personal data for this purpose. We will also erase your personal data, unless there is another legal ground for keeping your data (such as a valid purchase contract).
SUPPORT
Purpose of processing: When you request support, we will process your personal data to be able to assist you with the relevant matter.
Legal ground for processing: The processing is necessary for our performance of the contract with you.
Storage period: We will erase your data, within six months after the relevant matter has been finally resolved. Opt-out is made possible by contacting [email protected]
FRAUD PREVENTION
Purpose of processing: We will process your personal data for the purposes of carrying out risk analysis, fraud prevention and risk management.
Legal ground for processing: The processing is necessary for our legitimate interests to prevent fraud and to handle risks.
Storage period: We will erase any personal data used for this purpose on a six month basis, unless there is another legitimate interest for keeping your data.
WHO DO WE SHARE YOUR PERSONAL DATA WITH?
Only the people who need to process personal data for the purposes mentioned above have access to your personal data. We may need to share your personal data with our group companies. We further may need to allow our suppliers access to your personal data when they perform services on our behalf, mainly to provide support and maintenance of IT systems, storage services and marketing.
YOUR RIGHTS
You are entitled to the following rights under applicable laws:
The right to access: You may at any time request to access your personal data. Upon request, we will provide a copy of your personal data in a commonly used electronic form.
The right to rectification: You are entitled to obtain rectification of inaccurate personal data and to have incomplete personal data completed.
The right to erasure (“right to be forgotten”): Under certain circumstances (including processing on the basis of your consent), you may request us to delete your User Data. Please note that this right is not unconditional. Therefore, an attempt to invoke the right might not lead to an action from us.
The right to object to certain processing activities conducted by the us in relation to your personal data, such as our processing of your personal data based on our legitimate interest or processing of your personal data for direct marketing purposes.
The right to restriction of processing: You may under certain circumstances request from us to restrict the processing of your personal data. Please note that this right is not unconditional. Therefore, an attempt to invoke the right might not lead to an action from us.
The right to data portability: You are entitled to receive your personal data (or have your personal data directly transmitted to another data controller) in a structured, commonly used and machine-readable format.
COOKIES
As part of our approach to providing personalized services on our website, we use cookies to store and sometimes track information about you. A cookie is a small data file sent to your browser from a web server and stored on your hard drive that allows easier access the next time the same page is visited. For example, a cookie is sent when you sign-up to download products or information on our website. If you do not want your personal information to be stored by cookies, you can configure your browser so that it notifies you whenever a cookie is received. This way you can decide each time to accept cookies or not. However, the use of cookies may be necessary to provide certain features and choosing to reject cookies may reduce the functionality of our website. Your browser should include precise instructions explaining how to control the acceptance of cookies.
CONTACT INFORMATION
If you have any questions relating to our handling of your personal data or our use of cookies or if you would like to invoke any of your rights under applicable privacy legislation, please contact us at: [email protected]
CHANGES TO THIS WEBSITE PRIVACY NOTICE
If we change how we handle your personal data or how we use cookies, we will promptly update this website privacy notice and publish it on this website what kind of personal data we process, why we do it, what we use it for and how we may share it. Zejak is the data controller of any processing of your personal data.
Payment Methods
PAYPAL
Credit / Debit Cards
Shipping Policy
We ship worldwide in cooperation with Post of Serbia and the postal services and their partners in other countries. Once your order and payment are received, you will be notified that your order has been shipped. You will also be provided with the tracking number and a link for tracking your order. Shipping is not included in the item prices.
Please contact your local Custom or Post service about custom or any other additional costs for your package.
It is a responsibility of the Customer to proceed with customs clearance procedure, including all applicable fees and charges, and be responsible for payment of all import custom duties, sales taxes and similar, if any.
Any refunds to a Customer will not include shipping costs or any import taxes and duties paid by a Customer, customs clearance and related or similar charges. It is Customers’ responsibility to proceed in accordance with applicable laws of a country of an importation to get a refund or waiver for such taxes and charged.
Your payment is handled by PayPal with secure encryption and under strict banking standards and we accept payments via Visa, Master Card, American Express and Discover credit cards or you can use your PayPal account.
Return & Exchange Policy
All returns have to be shipped back to us within 14 days of delivery. Depending on the options available in your country, you’ll be responsible for all the cost of returning any items. Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.
All garments must be returned in their original condition, with all tags attached.
All items will be inspected on return.
We will refund your return within 14 days of its arrival, back to the same card / account you used when placing your order.
Sale item or item that is made as an Exclusive pre-order cannot be returned or replaced by another item.
Exclusive Pre-order Policy
Exclusive pre-order item is an item which you have the chance to purchase in preview from the new collection or a limited edition.
Our production is very small and accepting an Exclusive pre-order means that we will make additional effort and time to process it. Once an Exclusive pre-order is placed, it cannot be cancelled. Item that is made as an Exclusive pre-order cannot be returned or replaced by another item.
Zejak item made as an Exclusive pre-order will be ready within 15 days from the day of the purchase. Add to that shipping time and please be aware that it will take about a month in total to receive your Exclusive pre-order item. If you can wait, we’d be more than glad to proceed with your Exclusive pre-order.
No products in the cart. 
